Returns

In case of any complaints or warranty claims please contact our Customer Service Center by phone +49 6441 9116–36 or send an e-mail to service@remove-this.marzhauser.com. It will be our pleasure to help you.

 

Return Merchandise Authorization (RMA Form)

In order to enable a simple, safe and fast processing of your return, we recommend to use our RMA form.

Return Merchandise Authorization (Issue: 15.08.2018)  Return Merchandise Authorization (Issue: 19.03.2020)

Please complete the RMA form on your PC and save your entries.
Then send the form by e-mail to service@remove-this.marzhauser.com.

 

Returns from Abroad

In order to ensure a smooth processing for returns from abroad, please refer to our guidelines:

Guideline for Sending Returns from EU Countries (Issue: 06.03.2018)  Guideline for Sending Returns from EU Countries (Issue: 06.03.2018)
Guideline for Sending Returns from Non-EU Countries (Issue: 06.03.2018)  Guideline for Sending Returns from Non-EU Countries (Issue: 08.04.2020)

 

Warranty Claims

Please note that in case of warranty claims, returns must be made via the distributor.